Customer Support & Billing Specialist (Remote, Philippines)

Newsela(22 days ago)

RemoteContractJunior$39,293 - $54,221 (estimated)Customer Support

About this role

A Support & Billing Specialist at Newsela serving on the remote Philippines team as a primary customer-facing contact for teacher accounts and subscriptions. The role supports Newsela’s K–12 instructional content platform and operates on U.S. hours as a contracted full-time position.

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Required Skills

Customer Service
Billing
Invoicing
Quote Generation
Google Sheets
Salesforce
Communication
Troubleshooting
English Fluency

About Newsela

newsela.com

Newsela is an education-technology company that provides a content and assessment platform for K–12 educators and districts, offering a large library of news and nonfiction texts rewritten at multiple reading levels. The platform pairs standards-aligned, leveled articles with lessons, formative assessments, quizzes, and teacher resources to support differentiated instruction and curriculum planning. Newsela also supplies analytics and classroom tools to track student progress, personalize learning, and integrate with school systems. Founded in 2013 by Matthew Gross and based in New York, the company emphasizes content aligned to national and state standards and timely, classroom-ready materials.

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