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Customer Support Center Representative at Finning - ApplyBlast

Customer Support Center Representative

Finning

4 months ago

3.3 on Glassdoor

Calgary, AB, CA

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Support Centre Representative at Finning Canada serves as the first point of contact for internal and external stakeholders, managing high-volume calls, chats, and service requests in a dynamic 24/7 environment. The role involves accurate call routing, documentation in CRM systems, triaging inquiries, and supporting branch operations to ensure seamless customer experiences across various industries.

Responsibilities

Answer and manage incoming calls using Genesys to route accurately.
Create and document service cases in Salesforce for resolution.
Triage customer chats and connect inquiries to appropriate teams.
Monitor shared inboxes and respond to after-hours service requests.
Support branch operations including reception coverage when needed.

Skills

Qualifications

High School Diploma

About Finning

finning.com

Headquarters

Canada

Company Size

10001+ employees

Founded

1933

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Finning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.