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Customer Support Center Representative at Finning - ApplyBlast

Customer Support Center Representative

Finning

5 months ago

3.3 on Glassdoor

Calgary, AB

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Support Centre Representative at Finning Canada serves as the primary contact for internal and external clients, providing 24/7 call direction and branch operational support. This temporary, fixed-term role involves managing high-volume inquiries via phone, chat, and email while routing issues to appropriate teams within a diverse industrial sector.

Responsibilities

Answer and manage incoming customer calls using Genesys
Create and document service cases in Salesforce
Navigate shared inboxes for after-hours service requests
Route inquiries to the correct internal teams
Maintain accurate customer information in internal systems

Skills

Qualifications

High School Diploma

About Finning

finning.com

Headquarters

Canada

Company Size

10001+ employees

Founded

1933

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Finning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.