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Customer Support Center Representative at Finning - ApplyBlast

Customer Support Center Representative

Finning

5 months ago

3.3 on Glassdoor

Calgary, AB

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Centre Representative serves as the first point of contact for internal and external customers, delivering 24/7 call direction services and supporting branch operations. The role involves triaging inquiries, creating service cases, and maintaining accurate customer information within a high-volume, rotating shift environment.

Responsibilities

Answer and manage incoming calls using Genesys
Create and document service cases in Salesforce
Triage customer chats to connect inquiries to correct teams
Monitor shared inboxes for after-hours service requests
Generate and distribute sales leads to appropriate teams

Skills

Qualifications

High School Diploma (Grade 12)

About Finning

finning.com

Headquarters

Canada

Company Size

10001+ employees

Founded

1933

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Finning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.