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Customer Support Center Representative at ASG - ApplyBlast

Customer Support Center Representative

ASG

3 months ago

2.0 on Glassdoor

Lawrence, Massachusetts, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Center Representative delivers exceptional customer service and case management support to clients navigating complex and sensitive cases. This role involves conducting in-depth interviews, verifying client information, assessing program eligibility, and maintaining strict confidentiality while utilizing CRM systems. The position requires strong problem-solving skills, adaptability, and a commitment to upholding high standards of service within a hybrid work environment.

Responsibilities

Conduct in-depth interviews and verify client information across multiple communication channels
Assess program eligibility and provide comprehensive explanations of procedures to clients
Utilize CRM and database systems to monitor applicant success rates and manage case data

Skills

About ASG

asgllc.com

Headquarters

Emeryville, California, United States

Company Size

201-500 employees

Founded

1997

View Profile

Advanced Systems Group (ASG) is a media technology and engineering firm that designs, builds, and supports production systems for media creatives and content owners. They provide systems integration, technical consulting, installation, managed services and equipment solutions that enable broadcast, streaming and live production workflows. ASG’s teams focus on empowering creativity through reliable engineering, training and ongoing support so clients can produce and distribute content more efficiently.