Customer Support Consultant (Dutch Speaking)

Roomraccoon

1 month ago

Cape Town, South Africa

Hybrid

Full Time

Senior

0 applicants

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About this role

RoomRaccoon is seeking a Dutch-speaking Customer Support Consultant to provide high-quality assistance and resolve client queries to ensure customer satisfaction and retention. The role involves engaging with hotel clients via multiple contact channels, troubleshooting issues, and maintaining productivity within a global team.

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About Roomraccoon

roomraccoon.com

RoomRaccoon is a cloud-based property management system and direct booking engine designed for independent hotels, B&Bs and hostels. It bundles a PMS, channel manager and booking engine with tools for reservations, invoicing, housekeeping and rate/revenue management to streamline operations and boost direct bookings. The platform integrates with OTAs, payment providers and other third-party tools, offering a single dashboard for front-desk and back-office workflows. RoomRaccoon targets small-to-mid sized properties seeking to increase efficiency, reduce reliance on intermediaries, and improve guest communications.