Customer Support Consultant – Lab Liaison

As a Laboratory Liaison for IDEXX, you will serve as the vital link between reference laboratories and clients across North America, ensuring accurate information delivery and rapid issue resolution. This on-site role requires acting as a central point of contact for customer outreach while collaborating with subject matter experts to resolve complex diagnostic challenges. You will maintain strong internal and external relationships, support quality management systems, and adhere to strict safety protocols in a laboratory environment involving potential biohazard exposure.