Customer Support Coordinator - SaaS

IntelligenceBank

1 month ago

Southbank, VIC, Australia

Onsite

Full Time

Junior

0 applicants

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About this role

The CS Coordinator role involves providing first-level support to customers for SaaS platform issues, configuring software products, and assisting customers with technical queries and training. The position requires a problem-solving mindset, good communication skills, and some web development experience, with opportunities to liaise with product and development teams.

Skills

About IntelligenceBank

intelligencebank.com

IntelligenceBank is a cloud-based digital asset management and marketing operations platform that helps organizations centralize, organize, and distribute brand content and creative assets. The platform combines DAM, brand portals, creative workflow and approval tools, versioning, rights and compliance controls, and templated production to streamline marketing operations and ensure on‑brand, compliant content. IntelligenceBank is used by enterprise and regulated organizations (financial services, healthcare, life sciences, government and large brands) to improve governance, speed-to-market and cross-team collaboration. It also offers integrations, security controls and analytics to support scale and auditability.