Customer Support Coordinator

A Customer Support Coordinator at Jem acts as the first point of contact for frontline employees using payroll and HR tools, managing inquiries across phone, email, and chat while supporting over 200,000 users in South Africa. This role involves resolving issues quickly, maintaining process documentation, and collaborating with product and operations teams to improve the customer experience. The position serves as an entry-level opportunity within a fast-growing HR tech scale-up with potential for growth into operations, marketing, or product roles.