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Customer Support Coordinator at Maple - ApplyBlast

Customer Support Coordinator

Maple

1 month ago

3.6 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

Maple is seeking a Customer Support Coordinator to serve as the first point of contact for patients, providers, and prospective customers. This fully remote role involves managing a high volume of live chat and email conversations to troubleshoot platform issues, resolve inquiries, and deliver a consistent, empathetic support experience. The position requires flexibility to work evening, weekend, and holiday shifts to meet customer support demands.

Responsibilities

Respond to live chat and email inquiries for patients and providers
Troubleshoot platform issues using established workflows and internal tools
Identify and escalate complex cases to appropriate internal teams

Skills

About Maple

getmaple.ca

Headquarters

Toronto, Ontario, Canada

Company Size

51-200 employees

Founded

2015

View Profile

Maple is a Canadian virtual healthcare company that connects patients with licensed healthcare providers online for medical consultations, prescriptions, and other telehealth services.