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Customer Support Engineer 2 at Amadeus IT Group - ApplyBlast

Customer Support Engineer 2

Amadeus IT Group

3 months ago

Bangalore, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Support Engineer 2 at Amadeus monitors customer-facing applications, CRMs, and cloud services in a 24x7 operational environment to ensure service reliability. The role involves detecting and coordinating the resolution of incidents, performing troubleshooting diagnostics, and managing stakeholder communications during service disruptions. Candidates must collaborate with cross-functional teams to maintain operational records and improve monitoring effectiveness.

Responsibilities

Monitor customer-facing applications and cloud services in a 24x7 operational environment
Detect, assess, and coordinate resolution of service incidents and operational alerts
Perform first-level troubleshooting, diagnostics, and service recovery activities
Manage incident communications and stakeholder updates during service disruptions
Analyze monitoring data and logs to identify service degradation and recurring issues

Skills

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

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Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.