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Customer Support Engineer (CSE) at Fastly - ApplyBlast

Customer Support Engineer (CSE)

Fastly

14 days ago

3.2 on Glassdoor

Austin, Texas, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Engineer (CSE) is an entry-level role within a three-tiered support team, focusing on technical problem-solving for customers using Fastly's delivery and Compute platforms. The position requires a strong understanding of internet protocols and the ability to troubleshoot edge configurations, caching, and HTTP behavior. This role involves resolving technical inquiries through written communication, managing the issue lifecycle, and collaborating with internal engineering and customer-facing teams to ensure customer success.

Responsibilities

Resolve technical inquiries through email, chat, and ticketing systems
Debug VCL logic, cache behavior, HTTP headers, TLS, and DNS configurations
Guide customers through the Fastly Control Panel, API, CLI, and RBAC

Skills

About Fastly

fastly.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Fastly is an edge cloud platform that helps companies deliver faster, safer, and more scalable websites, apps, and streaming media. It offers a high-performance CDN, real-time video delivery, edge compute and caching, and security services such as WAF and DDoS protection, along with observability and developer-friendly APIs. Fastly’s global, programmable edge network emphasizes low latency, instant cache invalidation, and fine-grained traffic control to accelerate dynamic content and modern web architectures. Customers use Fastly to improve performance, security, and scalability while running logic and gaining insights at the edge.