Customer Support Engineer On-Site (West Point, PA)

The Customer Support Engineer On-Site at Azenta Life Sciences provides field service and customer support for equipment and systems at a customer site in West Point, Pennsylvania. The role involves installing, modifying, repairing, and maintaining hardware and software while ensuring contract SLAs and customer satisfaction are met. The engineer will troubleshoot issues, maintain a safe working environment, and provide performance summaries and reports. This position requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.