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Customer Support Engineer at KLA - ApplyBlast

Customer Support Engineer

KLA

3 months ago

4.1 on Glassdoor

Dresden, Germany

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves customer service activities focused on updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The position requires representing the company to ensure customer satisfaction and maintaining the operational quality of system equipment while coordinating actions to minimize downtime. Candidates will prepare field service reports, document recurring problems, and may assist installation engineers in resolving technical issues.

Responsibilities

Update, troubleshoot, diagnose, and repair complex capital equipment at customer sites
Represent the company to ensure customer satisfaction with service delivery
Assure operational quality of system equipment and minimize downtime
Prepare field service reports and document recurring problems for supporting functions
Assist installation engineers in resolving technical problems