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Customer Support Engineer at Parallel Wireless - ApplyBlast

Customer Support Engineer

Parallel Wireless

1 month ago

3.3 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Medior

0 applicants

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About this role

The role involves providing 24x7 technical support and network monitoring for radio access networks, generating and automating KPI and performance reports, and presenting analysis to customers. The engineer will work with GSM, UMTS, LTE, and 5G technologies, collaborating with internal teams to meet reporting requirements and ensure accurate, timely insights.

Responsibilities

Monitor network performance and generate KPI reports
Provide first-level technical support and root cause analysis
Automate reporting processes to improve accuracy

Skills

Qualifications

B.E/B.Tech in Electronics/Tele-Communication/Computer Science EngineeringM.E/M.Tech in Electronics/Tele-Communication/Computer Science Engineering

About Parallel Wireless

parallelwireless.com

Headquarters

Nashua, New Hampshire, United States

Company Size

501-1000 employees

Founded

2012

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Parallel Wireless is a telecom vendor that pioneered a cloud‑native Open RAN architecture supporting 2G–5G for both rural and urban deployments. Its software‑centric, O‑RAN‑aligned portfolio—covering vRAN software, radios and orchestration/automation—helps operators modernize legacy networks and deploy cost‑effective coverage and capacity. The company serves more than 60 mobile operators worldwide, focusing on lowering TCO, speeding rollout, and expanding connectivity into underserved areas.