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Customer Support Executive, 6 month FTC (Remote in US) at Nivoda - ApplyBlast

Customer Support Executive, 6 month FTC (Remote in US)

Nivoda

9 days ago

3.2 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Support Executive at Nivoda ensures a seamless customer journey by resolving inquiries via live chat, WhatsApp, and email, while addressing day-to-day client issues related to logistics, orders, and website bugs. This role requires a customer-centric problem solver who collaborates across departments to drive satisfaction and improve processes. The position is fully remote within the United States on a 6-month fixed-term contract.

Responsibilities

Resolve customer issues via live chat, WhatsApp, and email
Handle day-to-day client issues related to logistics and orders
Collaborate with internal teams to address root causes of customer issues

Skills

About Nivoda

nivoda.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2017

View Profile

Nivoda is a B2B diamond and gemstone marketplace platform serving over 10,000 jewelers worldwide, offering access to more than 2 million natural and lab-grown diamonds, gemstones, melee, and finished jewelry. The platform provides retail tools such as in-store virtual showrooms and online diamond feeds, along with services including express delivery, flexible credit terms, quality control, and consolidated shipping. Nivoda empowers jewelry retailers to sell more efficiently without holding inventory, growing their margins and streamlining their sourcing and fulfillment operations.