Customer Support Executive

A Customer Support Executive at Metaforms serves as the frontline representative, addressing customer inquiries via chat, email, and support channels while troubleshooting issues and guiding users through product workflows. This role involves collaborating closely with internal teams, such as Product and Engineering, to escalate technical problems and improve customer experience. The position requires strong problem-solving skills, clear communication, and a customer-first approach, particularly in the context of their AI platform used by research agencies.