Customer Support Executive

Metaforms(2 months ago)

Bengaluru, IndiaOnsiteFull TimeExecutive$225,708 - $296,935 (estimated)Revenue

About this role

A Customer Support Executive at Metaforms serves as the frontline representative, addressing customer inquiries via chat, email, and support channels while troubleshooting issues and guiding users through product workflows. This role involves collaborating closely with internal teams, such as Product and Engineering, to escalate technical problems and improve customer experience. The position requires strong problem-solving skills, clear communication, and a customer-first approach, particularly in the context of their AI platform used by research agencies.

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Required Skills

Customer Support
Troubleshooting
Communication Skills
Problem Solving
Product Knowledge
Documentation Creation
Cross-Functional Collaboration
Customer Interaction
Analytical Skills
Technical Literacy

+5 more

About Metaforms

www.metaforms.ai

Metaforms is an AI-powered platform designed to enhance the operational efficiency of market research agencies. It streamlines processes such as survey code generation and data processing, enabling agencies to operate smarter and secure more business. By leveraging intelligent automation, Metaforms helps agencies optimize their market research operations, ultimately improving outcomes and reducing manual effort. The platform is tailored to meet the specific needs of the market research industry, combining advanced technology with user-friendly tools.