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Customer Support Executive at Bupa - ApplyBlast

Customer Support Executive

Bupa

1 day ago

3.8 on Glassdoor

Salford, England, United Kingdom

Hybrid

Full Time

Executive

0 applicants

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About this role

The Customer Support Executive role involves processing customer updates accurately and within service levels, communicating with members, clients, and internal departments, and ensuring data quality in the BUPA operating system. The position requires handling complaints, maintaining group and member records, and resolving queries while adhering to KPIs. This full-time, permanent role is based in Salford Quays with hybrid working options.

Responsibilities

Process customer updates and manage account administration queries
Investigate and resolve customer complaints using the complaints management system
Input MI information into systems to enable accurate management reporting