Customer Support Manager

PHI(1 month ago)

Lafayette, LAOnsiteFull TimeManager$126,183 - $166,394 (estimated)Customer Support

About this role

The Customer Support Manager at PHI MRO Helicopter Services is a customer-facing leader responsible for overseeing client engagement across helicopter maintenance programs and acting as the primary liaison between operators and internal teams. The role focuses on ensuring high customer satisfaction throughout the maintenance lifecycle and scaling a dedicated customer support function.

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Required Skills

Customer Relations
Service Coordination
Issue Resolution
Regulatory Compliance
Team Leadership
Risk Assessment
Contract Negotiation
ERP/MRO
Data Analytics
Communication

Qualifications

A&P Mechanic
Associate Degree in Business

About PHI

phihelico.com

DELIVERING THE GOLD STANDARD IN GLOBAL HELICOPTER SOLUTIONS Energy Services Our Services Trusted Partner. Industry Leader. Known industry-wide for our...

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