Customer Support Manager
Megaport(6 days ago)
About this role
Megaport is seeking a Customer Support Manager for the APAC region to oversee and lead the Customer Support Services team. The role involves operational management, technical expertise, incident resolution, and stakeholder engagement to ensure high-quality customer service and support.
Required Skills
- Network
- Incident Resolution
- Customer Support
- Troubleshooting
- Leadership
- Networking
- Fiber Optic
- SLA
- KPI
- Communication
Qualifications
- CCNA
- JNCIA
About Megaport
megaport.comMegaport is a Network-as-a-Service (NaaS) provider that delivers on-demand, software-defined connectivity between data centres, enterprises, carriers and public/private clouds. Its platform offers virtual connections (elastic bandwidth, metro Ethernet, data‑centre backhaul and Internet Exchange services) via a self‑service portal, API and global Points-of-Presence to quickly provision secure private links to major cloud providers. Enterprises and service providers use Megaport to accelerate cloud on‑ramps, simplify interconnection, and avoid fixed network buildouts.
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