Customer Support Manager
CD Baby(3 days ago)
About this role
CD Baby is a leading digital distribution platform for independent artists, providing artists with a seamless way to distribute their music across numerous streaming platforms and online services. The company fosters an artist-first culture and values empowering creators through innovative support and technology.
Required Skills
- Zendesk
- Data Analysis
- CRM
- Automation
- Customer Support
- Process Improvement
- Metrics
- Communication
- Tickets
- Quality Assurance
About CD Baby
cdbaby.comCD Baby is an independent music distribution and artist-services company that helps musicians get their songs on Spotify, Apple Music, iTunes, Amazon, YouTube, TikTok, Pandora and 150+ other platforms. Artists can upload releases for a low per-release fee (starting around $9.99) and collect global streaming, download and licensing revenue. CD Baby also offers tools to monetize music, manage royalties and publishing, and support marketing and storefront needs. Trusted by indie artists worldwide, it provides a simple end-to-end platform for distribution and revenue collection.
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