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Customer Support Manager at Voodoo - ApplyBlast

Customer Support Manager

Voodoo

4 months ago

4.2 on Glassdoor

Paris, France

Hybrid

Full Time

Senior

0 applicants

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About this role

As the first dedicated Customer Support Manager, you will build and lead player support efforts to enhance satisfaction and retention for Voodoo's mobile games. This role involves developing support policies, resolving tickets, leveraging AI for efficiency, and collaborating with cross-functional teams like QA and data to improve the player experience. You will also create self-service resources, analyze feedback for development insights, and manage complex customer issues while reporting on key metrics.

Responsibilities

Develop and implement customer support policies and service standards
Lead daily ticket resolution and manage complex customer escalations
Analyze feedback to generate actionable recommendations for game development
Collaborate with QA and data teams to ensure seamless player experience
Create knowledge base resources and integrate AI tools into workflows

Skills

About Voodoo

voodoo.io

Headquarters

Paris, Île-De-France, France

Company Size

501-1000 employees

Founded

2013

View Profile

Voodoo is a mobile entertainment company dedicated to creating iconic apps and games that captivate users worldwide. With a focus on innovative gameplay and engaging experiences, Voodoo has established itself as a leader in the casual gaming market. Their portfolio includes a variety of highly successful titles that appeal to diverse audiences, making them a prominent player in the global entertainment industry.