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Customer Support Manager at InvoiceCloud - ApplyBlast

Customer Support Manager

InvoiceCloud

1 month ago

3.4 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Manager

1 applicant

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About this role

The Customer Support Manager oversees the Biller Support Tier 1 Product Specialists team, managing daily operations, handling escalations, and ensuring high-quality support for billers and payers. This role involves training new staff, analyzing metrics to meet KPIs, and improving support processes within a fast-growing fintech environment. The position requires strong customer service skills and the ability to drive results in a purpose-driven organization.

Responsibilities

Manage daily operations and support the Biller Support Tier 1 Product Specialists team
Handle escalations and resolve complex tickets requiring advanced knowledge
Analyze call center metrics to meet KPIs and improve support processes

Skills

About InvoiceCloud

invoicecloud.net

Headquarters

Boston, Massachusetts, United States

Company Size

201-500 employees

Founded

2009

View Profile

InvoiceCloud provides electronic bill presentment and payment software for billers such as utilities, local governments, insurers, and service providers. Its platform helps organizations deliver digital bills and accept online, mobile, IVR, and in-person payments.