Customer Support Manager:in

The Customer Success Manager at Nelly serves as the primary point of contact for business customers, guiding them from onboarding through long-term product usage. The role focuses on ensuring customers feel well-supported and gain lasting value from Nelly’s healthcare-fintech solutions. It sits within a fast-growing, Series-B funded tech company that builds AI-powered workflow and payment tools for medical practices. The position is based in Berlin within a collaborative, non-hierarchical culture focused on meaningful impact in the healthcare sector.