Customer Support Officer

The Customer Support Officer serves as the primary point of contact for customers, managing the complete Order-to-Cash process and ensuring timely, professional follow-up on inquiries, quotes, orders, and service requests. This role involves coordinating with internal teams such as Service Coordination, Sales, Finance, and Engineering to maintain dossier progress and resolve process bottlenecks. The position requires strong organizational skills, digital proficiency, and the ability to contribute to process improvements while delivering excellent customer service.