Customer Support Operations Agent

Bolt Technology(1 month ago)

HybridFull TimeJunior$52,031 - $69,383 (estimated)Customer Support

About this role

The Customer Support Operations Agent will join Bolt’s fast-growing Support team to contribute to delivering exceptional customer experiences across the company’s ride-hailing services. The role is based in the Abuja office and supports Bolt’s mission to make cities for people, not cars. Bolt emphasizes an inclusive environment and offers career growth, wellness perks, and stock options.

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Required Skills

Multichannel Support
Customer Support
Problem Solving
Communication
Detail Orientation
Process Adherence
English Fluency
Stress Management
Continuous Improvement

About Bolt Technology

bolt.eu

Bolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.