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Customer Support Operations Manager NZ at Philips - ApplyBlast

Customer Support Operations Manager NZ

Philips

20 days ago

3.8 on Glassdoor

Auckland, Auckland, New Zealand

Onsite

Full Time

Manager

0 applicants

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About this role

Philips is seeking a Customer Support Operations Manager to lead the New Zealand Engineering team in Auckland, focusing on strategic leadership for service delivery, profitability, and customer experience. The role involves managing a high-performing team of Field Services Engineers, ensuring compliance with service level agreements, and driving revenue growth through effective customer support initiatives. This position requires strong leadership, change management, and P&L management skills within the healthcare sector.

Responsibilities

Lead high performing team of Field Services Engineers across multiple modalities
Manage P&L of customer support services and achieve monthly revenue targets
Ensure delivered services align with performance Service Level Agreements

Skills

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.