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Customer Support Operations Specialist at Abbott Laboratories - ApplyBlast

Customer Support Operations Specialist

Abbott Laboratories

3 months ago

3.7 on Glassdoor

Princeton, New Jersey, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Abbott is seeking a Customer Support Operations Specialist to resolve customer inquiries, manage order processing, and ensure accuracy within the Point of Care division. The role involves investigating non-routine issues, partnering with sales and technical teams, and maintaining detailed documentation of customer interactions. This on-site position is based in Princeton, NJ, and requires a technical diploma or equivalent education.

Responsibilities

Resolve inbound and outbound customer inquiries regarding products and services
Enter and confirm customer orders to ensure accuracy and completeness
Investigate and resolve non-routine issues using judgment beyond standard procedures
Partner with sales and technical teams to address complex customer needs
Maintain accurate documentation of customer interactions and resolutions

Skills

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.