Customer Support Process Analyst (Quality Assurance)
Equinix(9 days ago)
About this role
The Customer Support Process Analyst – Quality Assurance plays a key role in assessing and enhancing customer support workflows, ensuring quality standards, and validating AI-supported processes. The role involves detailed audits, process documentation, insights sharing, and cross-functional collaboration to improve support quality and AI integration.
Required Skills
- Quality Assurance
- Root Cause Analysis
- Process Documentation
- AI Tools
- Data Analysis
- Customer Support
- Technical Troubleshooting
- Continuous Improvement
- Reporting
- AI Validation
About Equinix
equinix.comEquinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
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