Equinix
The Customer Support Process Analyst – Quality Assurance plays a key role in assessing and enhancing customer support workflows, ensuring quality standards, and validating AI-supported processes. The role involves detailed audits, process documentation, insights sharing, and cross-functional collaboration to improve support quality and AI integration.
Headquarters
Redwood City, California, United States
Company Size
10001+ employees
Founded
1998
Equinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Equinix.
CPP Investments and Equinix to Acquire atNorth for US$4 Billion
2 weeks ago