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Customer Support Representative (Crypto Platform) at Cross Border Talents - ApplyBlast

Customer Support Representative (Crypto Platform)

Cross Border Talents

2 months ago

Penang, Malaysia

Hybrid

Full Time

Junior

0 applicants

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About this role

The role supports users of a global cryptocurrency trading platform via live chat and email in Mandarin and English, handling inquiries, complaints, and platform issues while staying current on market trends. It operates in a hybrid setting with day‑time on‑site work and night‑time remote shifts, offering exposure to an international fintech environment.

Responsibilities

Provide customer support via live chat and email in Mandarin and English
Deliver efficient, accurate, and high‑quality support experiences
Assist users with inquiries, complaints, and platform‑related issues
Identify operational risks or discrepancies and escalate when necessary
Contribute to operational excellence and continuous process improvement

Skills

About Cross Border Talents

cbtalents.com

Headquarters

Lisbon, Portugal

Company Size

201-500 employees

Founded

2013

View Profile

Cross Border Talents is a specialist recruitment consultancy dedicated to connecting businesses with hard-to-find candidates and job opportunities globally. With an emphasis on international recruitment, the company serves as a valuable partner for organizations seeking talent across various sectors. Their expertise in navigating the complexities of global hiring helps streamline the recruitment process for both employers and job seekers.