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Customer Support Representative - EMEA customers at SmartRecruiters - ApplyBlast

Customer Support Representative - EMEA customers

SmartRecruiters

4 months ago

Remote

Full Time

Senior

0 applicants

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About this role

A Senior Customer Success Manager at SmartRecruiters owns relationships with large strategic accounts, understanding their technical and business environments to drive growth, customer satisfaction, and retention. The role involves collaboration across teams, managing renewals, creating tailored solutions, and engaging with executive-level stakeholders.

Responsibilities

Interact daily with SmartRecruiters customers in the EMEA region to answer questions, resolve issues, and educate them
Provide exceptional customer support for global clients
Educate and advise customers on SmartRecruiters standards, tips, and solutions
Drive high levels of customer satisfaction
Identify and resolve technical issues, collaborate with product and engineering teams

Skills

Qualifications

Bachelor's DegreeCustomer Support ExperienceComputer SkillsSelf-StarterTechnology Passion

About SmartRecruiters

smartrecruiters.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2010

View Profile

SmartRecruiters is an enterprise-grade, AI-powered talent acquisition and hiring platform designed for HR and recruiting teams. Its all-in-one SmartOS platform covers the full hiring lifecycle, from job posting and candidate sourcing to applicant tracking, scheduling, and onboarding. The company serves over 4,000 organizations globally, helping them reduce time-to-hire and streamline recruiting operations.