Customer Support Representative (Hybrid)

A Customer Support Representative at Homebase serves as a frontline advocate for small business clients, delivering consultative support via chat, phone, and email to drive retention and upgrades. The role involves troubleshooting product issues, guiding customers on feature adoption, and utilizing AI-enabled tools to resolve inquiries efficiently within a fast-paced environment. Success in this position requires deep empathy, strong communication skills, and the ability to manage high-volume interactions while accurately documenting outcomes in internal systems.