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Customer Support Representative I at Patriot Software - ApplyBlast

Customer Support Representative I

Patriot Software

5 months ago

4.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Customer Support Representative I at Patriot Software provides phone, live chat, and email assistance to users of its accounting and payroll software, handling inquiries, troubleshooting issues, and guiding customers on product features. The role involves maintaining accurate documentation, collaborating with internal teams, and delivering consistent, high‑quality service during scheduled shift hours.

Responsibilities

Provide phone, chat, and email support to customers
Resolve accounting, payroll, and tax-related software issues
Document customer interactions and relay feedback to product teams

Skills

About Patriot Software

patriotsoftware.com

Headquarters

Canton, Ohio, United States

Company Size

51-200 employees

Founded

2002

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Patriot Software is a US-based provider of cloud accounting and payroll software tailored to small businesses (up to about 500 employees). Its online platform offers easy, accurate tools for bookkeeping and payroll processing, including payroll tax calculations and related support, all accessible anytime. The company emphasizes affordability, simple setup, and customer-focused support, and offers a free trial to help small-business owners get started.