Customer Support Representative

OpenTable(1 month ago)

Mexico City, MexicoOnsiteFull TimeJunior$51,914 - $69,897 (estimated)Customer Support

About this role

A Customer Support Representative at OpenTable is a front-line, customer-facing role responsible for representing the brand and ensuring customers have a positive experience. The position serves a global customer base, requires empathy and strong communication, and involves working varied shifts to support business needs. Candidates must be fluent in English and Spanish and comfortable using common operating systems and support tools.

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Required Skills

Customer Support
Phone Support
Email Support
Chat Support
Salesforce
Troubleshooting
Active Listening
Writing
Typing
Problem Solving

+7 more

About OpenTable

opentable.com

OpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.

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