Customer Support Representative
Wave(1 year ago)
About this role
Customer Support Representative based in Kotu, The Gambia, joining Wave's global Customer Support team on a six-month fixed-term contract. This entry-level role supports Wave's mission to make Africa cashless by delivering excellent service to users from an in-country office, with benefits such as health insurance, performance reviews, and workplace perks.
Required Skills
- Customer Support
- Call Handling
- Outbound Calls
- Inbound Calls
- Surveys
- Bug Reporting
- Case Management
- Cross-Functional Coordination
- Customer Assistance
- Communication
Qualifications
- High School Diploma
- 1+ Year Experience
- Fluency in English
- Fluency in Wolof
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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