Customer Support Representative

Wave(1 month ago)

Bamako, MaliOnsiteContractJunior$42,628 - $58,716 (estimated)Customer Support

About this role

Customer Support Representative based in Bamako joining Wave’s global Customer Support team to deliver world-class customer experiences in a fast-growing fintech. This fixed-term (6 month) role supports users across Wave’s services and contributes to the company mission of making Africa cashless. The role is customer-facing and focused on ensuring satisfaction, trust, and timely resolution of issues.

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Required Skills

Phone Support
Needs Assessment
Relationship Building
Communication
Complaint Resolution
Record Keeping
CRM
Active Listening
Problem Solving
Presentation

Qualifications

Work Authorization in Mali

About Wave

wave.com

Wave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.