Customer Support Representative
Wave(3 months ago)
About this role
A Customer Support Representative at Wave will join the rapidly growing in-country team to support the company’s mission of making Africa the first cashless continent. The role is offered as a six-month fixed-term contract based in Niamey, Niger and sits within the broader customer support organization. Wave provides competitive compensation calculated transparently and a benefits package including health insurance, parental leave, and onsite amenities.
Required Skills
- Customer Support
- Inquiry Handling
- Complaint Resolution
- Escalation
- Product Knowledge
- Active Listening
- Team Collaboration
- Flexible Scheduling
- French
- Zarma
+6 more
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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