Customer Support Representative
AppDirect(22 days ago)
About this role
AppDirect’s Firstbase business unit is hiring a Customer Experience Associate to support customers adopting remote and hybrid work by providing the physical goods and logistics infrastructure they need. The role focuses on helping customers optimize their experience with Firstbase while serving as a trusted guide throughout their remote-work journey. The position is designed for coverage of ET and/or CT time zones and includes structured onboarding with training and shadowing.
Required Skills
- Customer Support
- Email Support
- Help Desk
- Zendesk
- Jira
- Remote Support
- Logistics
- Carrier Coordination
- Warehouse Operations
- Knowledge Base
+7 more
Qualifications
- BA/BS Degree
About AppDirect
appdirect.comAppDirect is a subscription commerce platform that helps companies execute digital transformation by powering millions of cloud subscriptions worldwide. Its solutions include configurable marketplaces, billing and subscription management, reseller/channel management, and distribution tools to automate the digital supply chain. AppDirect exposes APIs and a developer portal so software vendors, service providers, and distributors can launch marketplaces, manage partners, and scale recurring‑revenue businesses.
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