Customer Support Representative
virtualstaffingcareers
About this role
The Customer Support Representative provides front-line support for oxygen concentrators and related accessories. This role handles inbound calls, emails, and chats from patients, caregivers, and providers; performs basic device troubleshooting; creates and escalates support cases to higher-tier technical teams; processes order entries; and ensures a professional, compassionate customer experience compliant with medical-device and patient privacy standards.
Skills
About virtualstaffingcareers
virtualstaffingcareers.comVirtual Staffing Careers is the careers portal for Virtual Staffing, focused on connecting talent with remote job opportunities supporting U.S. legal and medical work. The site lists and recruits candidates worldwide for virtual roles—such as medical and legal support positions—enabling people to work U.S.-based jobs from anywhere. It emphasizes flexible, remote-first employment and provides resources and application pathways for candidates seeking to join their distributed team.
About virtualstaffingcareers
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for virtualstaffingcareers.
Salary
$8k – $11k
per year