Customer Support Representative
churnzero
About this role
A Customer Support Representative at ChurnZero helps customers increase revenue and retention by resolving support cases, improving product experiences, and collaborating across teams to enhance customer success.
Skills
Qualifications
About churnzero
churnzero.comChurnZero is a customer success platform that helps subscription- and product-led companies reduce churn and drive growth by providing real‑time visibility into product usage and customer health. The platform includes onboarding and lifecycle orchestration, health scoring and analytics, automated playbooks and alerts, in‑app messaging, renewal/expansion workflows, and a wide set of CRM, calendar, collaboration, and billing integrations. With AI-driven automation and actionable insights, ChurnZero enables customer success, account management, and support teams to proactively engage customers and improve retention and expansion.
About churnzero
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for churnzero.
Salary
$42k – $55k
per year