Customer Support Representative

A Customer Support Representative at Waterfront Brands acts as the primary contact for eCommerce customers, dealers, and contractors across Inland brands like ShoreMaster and HydroHoist. The role involves managing phone calls, online chats, and inquiries regarding orders, shipping, returns, and warranty claims while providing backup support to the Coastal eCommerce team. Success depends on strong communication skills, attention to detail, and the ability to document interactions and escalate complex issues.