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Customer Support Representative at Vay - ApplyBlast

Customer Support Representative

Vay

2 months ago

3.9 on Glassdoor

Las Vegas, Nevada, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Support Representative at Vay will handle inbound customer contacts across calls, email, and chat, resolving issues related to bookings, billing, app usage, and vehicle access. The role involves accurately documenting interactions in the CRM, following escalation protocols, and meeting key performance metrics such as CSAT, FCR, and AHT.

Responsibilities

Handle inbound customer contacts via calls, email, and chat
Resolve booking, billing, and vehicle access issues
Document interactions in CRM and meet performance KPIs

Skills

About Vay

vay.io

Headquarters

Berlin, Berlin, Germany

Company Size

51-200 employees

Founded

2018

View Profile

Vay develops remote-driving technology that lets vehicles be controlled and monitored from a distance as a practical alternative to full autonomy and private car ownership. Their platform combines in-vehicle software and connectivity with trained remote operators to enable driverless mobility services for ride‑hailing, fleet operations and urban transport. Vay emphasizes safety, rapid deployability and cost efficiency versus purely autonomous systems, aiming to accelerate scalable mobility solutions. They partner with vehicle manufacturers, fleet operators and cities to integrate remote‑driving capabilities into production vehicles and services.