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Customer Support Representative at ALSO - ApplyBlast

Customer Support Representative

ALSO

1 month ago

3.3 on Glassdoor

Seattle, Washington, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Representative at ALSO will serve as the first point of contact for customers, handling inquiries across phone, email, live chat, and social media, and providing pre‑sale assistance, order management, and technical troubleshooting. The role involves coordinating with internal teams to resolve issues, manage warranty claims, and improve the overall customer experience.

Responsibilities

Handle customer inquiries across phone, email, live chat, and social media
Process orders, payments, returns, and warranty claims
Collaborate with product, shipping, and sales teams to resolve issues

Skills

About ALSO

ridealso.com

Headquarters

Palo Alto, California, United States

Company Size

1-10 employees

Founded

2025

View Profile

ALSO is an electric micromobility company that designs and manufactures modular e-bikes and quadricycles under the tagline 'Move Beyond.' Their flagship product, the TM-B, is a shape-shifting electric bike that serves as a cargo bike, commuter bike, and trail bike in one, while their TM-Q extends the concept to a four-wheeled electric cargo vehicle. ALSO sells direct-to-consumer and also partners with commercial clients, offering accessories, financing, and assembly services.