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Customer Support Representative at Cross Border Talents - ApplyBlast

Customer Support Representative

Cross Border Talents

26 days ago

Kuala Lumpur, Malaysia

Hybrid

Full Time

Medior

0 applicants

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About this role

This role involves providing high-quality customer support via live chat and email in Japanese and English for a leading cryptocurrency trading platform. The representative will assist users with platform inquiries, account issues, and service requests while monitoring escalations and identifying process improvement opportunities. The position requires strong analytical thinking, fluency in Japanese and English, and a keen interest in fintech and digital assets.

Responsibilities

Provide customer support via live chat and email in Japanese and English
Assist users with platform-related inquiries, account issues, and service requests
Monitor and follow up on customer concerns and escalations

Skills

About Cross Border Talents

cbtalents.com

Headquarters

Lisbon, Portugal

Company Size

201-500 employees

Founded

2013

View Profile

Cross Border Talents is a specialist recruitment consultancy dedicated to connecting businesses with hard-to-find candidates and job opportunities globally. With an emphasis on international recruitment, the company serves as a valuable partner for organizations seeking talent across various sectors. Their expertise in navigating the complexities of global hiring helps streamline the recruitment process for both employers and job seekers.