Customer Support Representative

This role involves acting as the primary point of contact for online consumers by managing inquiries regarding shipment tracking, delivery updates, billing processing, and product catalog details for a globally recognized e-commerce merchant. The position requires delivering top-tier support through multiple channels, including phone, live web chat, and email, while troubleshooting order issues and resolving customer complaints. Operating out of a physical office in Umhlanga, the role offers a long-term career trajectory in client relations and business process outsourcing operations.