Customer Support Representative

The Customer Support Representative at HKR.TEAM provides technical and customer support for a US-based client in the restaurant technology space, acting as a Virtual Concierge AI for hospitality businesses. The role involves resolving customer inquiries across multiple channels, translating complex product issues into clear explanations, and collaborating with Product and Engineering teams to improve the service. This is a remote, full-time position requiring strong technical aptitude and a customer-obsessed mindset.