Customer Support Senior Manager

DataCamp(12 days ago)

HybridFull TimeManager$106,397 - $139,592 (estimated)Customer Support

About this role

The Customer Support Senior Manager at DataCamp leads the Customer Support organization with a strong mandate to leverage AI and automation to scale support and improve the user experience. The role works cross-functionally with Product, Engineering, Data, and Revenue teams to ensure customer insights inform product decisions and to modernise support operations.

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Required Skills

Customer Support
AI Automation
Chatbots
SLA Management
CSAT
Forecasting
Vendor Management
Product Collaboration
Data Analysis
Leadership

+1 more

About DataCamp

datacamp.com

DataCamp is an online learning platform focused on data science, machine learning, and analytics, offering interactive courses in Python, R, SQL, and related tools. It emphasizes hands-on, browser-based coding exercises, real-world projects, and assessments organized into Skill Tracks and Career Tracks to build practical abilities. DataCamp serves both individual learners and enterprises with team training, customizable learning paths, and analytics to track progress. Learners choose it for its applied approach, large exercise library, and immediate feedback that accelerates real-world data skills.