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Customer Support Specialist, Benefits at Justworks - ApplyBlast

Customer Support Specialist, Benefits

Justworks

15 hours ago

3.3 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Support Specialist, Benefits role at Justworks involves managing customer inquiries and resolving issues related to benefits and wellness perks. The specialist acts as a subject matter expert, utilizing company tools to help small business customers administer group health and welfare plans. This position requires strong communication skills and the ability to simplify complex concepts while maintaining a consultative and solution-oriented approach.

Responsibilities

Manage customer benefits issues across medical, dental, vision, and retirement plans
Resolve customer inquiries via phone, tickets, and chat while ensuring regulatory compliance
Collaborate with cross-functional teams to identify product enhancements and process improvements

Skills

Qualifications

Certified Employee Benefits Specialist (CEBS)Certified Benefits Professional (CBP)

About Justworks

justworks.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Justworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.