Customer Support Specialist, DNA Synthesis - EMEA - 12 Month Leave Coverage

Twist Bioscience(8 days ago)

EuropeOnsiteFull TimeSenior$60,000 - $70,000Customer Support

About this role

The Customer Support Specialist at Twist Bioscience supports clients in the life sciences, focusing on DNA synthesis products, order accuracy, and troubleshooting. The role involves building customer relationships, coordinating with internal teams, and ensuring high satisfaction levels in a specialized biotechnology environment.

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Required Skills

Customer Support
DNA Handling
Cloning
Gene Synthesis
Order Management
Technical Support
Biochemistry
Biology
Salesforce
Microsoft Office

Qualifications

BS in Life Science, Biochemistry or Molecular Biology

About Twist Bioscience

twistbioscience.com

Twist Bioscience is a San Francisco–based synthetic biology company that developed a proprietary silicon‑based DNA synthesis platform to produce high‑quality synthetic DNA at scale. It offers gene synthesis, oligo pools and pooled libraries, NGS target‑enrichment and exome panels, variant libraries, and related synthetic DNA tools. Twist serves research, diagnostics, drug discovery and industrial biotech customers, emphasizing high throughput, accuracy, and scalable manufacturing to accelerate genetic engineering, sequencing, and therapeutic development.

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