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© All Rights Reserved. ApplyBlast.com
TIDAL
A Customer Support Specialist (eCommerce) at a technology company supporting creators' online shops and memberships will manage customer inquiries via Zendesk, resolving issues related to orders, shipping, refunds, and accounts. The role requires investigating cases, providing empathetic guidance, and escalating complex matters to internal teams while maintaining high queue quality. This full-time remote position demands strong troubleshooting skills and familiarity with eCommerce platforms and support tools.
Headquarters
New York, New York, United States
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TIDAL.